Halingo and the convention of 1 August 2024

Screenshots show the Dutch interface. Menu names and buttons appear here as they appear on screen, in Dutch. This article sets out the changes made in the software following the convention of 1 August 2024. The conventie is the multi-year tariff agreement published by RIZIV/INAMI, the Belgian national health insurance institute. 1. Documenting an extension Except for disorders caused by cleft lip, cleft palate or cleft alveolus and for Locked-in Syndrome, the standard duration of an extension is set to 2 years automatically. A manual adjustment is no longer needed. 2. Evaluation session with nomenclature codes 700991 and 701002 You select the new evaluation session in the calendar through the appointment type, for patients with an existing initial assessment. Depending on the therapy location you choose, ambulatory or hospitalisation, Halingo translates this into nomenclature code 700991

Why the number of reimbursed sessions differs from the number of appointments in the file

Screenshots show the Dutch interface. Menu names and buttons appear here as they appear on screen, in Dutch. Halingo shows a session count in two places: in the reimbursement panel and in the patient file overview. The two figures are calculated differently, so they are not the same. Aantal gebruikte sessies en sessies in Halingo (Sessions used and sessions in Halingo) Sessions in Halingo is the number of sessions registered in Halingo as appointments. A session always counts as 30 minutes here, and only sessions with reimbursement are included. Sessions used is an input field for sessions that were not registered in Halingo. If your patient had 14 sessions at another practice, you enter that here. The same goes for appointments from before you started with Halingo. The sum of those two fields is the total number of reimbursement sessions already used. Total number of sessions is the inp

Which dot-matrix printer is compatible with Apple?

Screenshots show the Dutch interface. Menu names and buttons appear here as they appear on screen, in Dutch. Product details for dot-matrix printers rarely mention Apple compatibility, while Windows is listed. That does not mean the printer will not work on an iMac. The manufacturer provides no support and no printer drivers for it. Apple therefore uses the CUPS system. On Apple devices you do not install drivers. Which dot-matrix printers work with Apple? This list is still growing. We are not responsible if a printer listed here turns out not to be compatible with Apple after all. To be sure, contact the manufacturer first. If your printer is not on the list but does work on an Apple pc, let us know and help other customers. Epson LX-350 (9 pin) Epson LQ-350 (24 pin) A printer missing from this list is not necessarily incompatible with an Apple pc. Printing does not work after installa

Which dot-matrix printer should I buy?

Halingo works with any dot-matrix printer in principle, for printing your certificates of care. Watch two things when you buy: Compatibility with your pc. Windows rarely causes problems. With Apple, check beforehand. Print quality: 24 pin or 9 pin. The more pins, the better the print quality. We recommend the Epson LQ-350 (24 pin). Several customers use this model. An Epson LX-350 (9 pin) is enough in most cases. You are free to choose another model. If you get stuck installing your dot-matrix printer or printing certificates, contact our helpdesk at info@halingo.be . Apple and manufacturer support Many manufacturers still offer little support for their dot-matrix hardware, certainly in combination with macOS. The Epson printers worked with the standard CUPS drivers recently, but for Mac users we cannot guarantee that this will last. No parallel port Do not buy a second-hand printer that

I cannot find the doctor when searching

Are you searching for a doctor’s name for the reimbursement in the patient file and getting no result, even though the name is correct? Check whether the doctor is in the database of RIZIV/INAMI, the Belgian national health insurance institute. You can check this on the RIZIV/INAMI portal: https://webappsa.riziv-inami.fgov.be/silverpages/?culture=nl-BE If the doctor is listed there but not in Halingo, enter the doctor manually. Confirm your entry with the Enter key. A ready-made integration with RIZIV/INAMI for care providers is no longer possible at the moment, unlike a few years ago. If that changes in the future, we will let you know.

Error 502 Bad Gateway

A 502 Bad Gateway blocks your access to Halingo. Here is what the error means and what you can do. What the error means A 502 Bad Gateway usually points to a network or server problem. Sometimes the cause sits with the user. It is the server’s way of saying that something went wrong. What you can do Reload the page. Wait a minute, then reload with F5 or Ctrl + F5. If the server is briefly overloaded, Halingo comes back online by itself after a few seconds. Try another browser to rule out the browser as the cause. Report the problem to our helpdesk so we can check the cause and fix the error. You can also write to us at info@halingo.be .

The message "oeps er is iets misgelopen"

Screenshots show the Dutch interface. Menu names and buttons appear here as they appear on screen, in Dutch. If you get the message " oeps er is iets misgelopen " (something went wrong), reload the page first. If the same message returns, log out and log back in. If the problem persists, report it through the helpdesk. We will resolve it as quickly as we can.

How do I schedule a session for an initial assessment?

Screenshots show the Dutch interface. Menu names and buttons appear here as they appear on screen, in Dutch. For an aanvangsbilan, the initial assessment report at the start of treatment, the length of the appointment decides how many assessment sessions Halingo charges. The steps are below. Click agenda (calendar) in the left-hand menu. Click the slot where you want to schedule the assessment appointment. Select the patient and set the appointment type to aanvangsbilan (initial assessment). The appointment type now shows unlimited duration. You therefore do not get the 30 or 60 minute choice you get for a therapy session. Adjust de duur (the duration) of the appointment to set how many assessment sessions are charged. Change the eindtijd (end time) to do this. To charge 3 assessment sessions that day, make the appointment 1 hour 30 minutes long. The price of the session adjusts to the d

I cannot find the confirmation email after creating an account

After you create an account, Halingo automatically sends an email to the address you entered, to verify it. If that email is not in your inbox, check your other mail and your spam folder first. If it is not there either, write to info@halingo.be and we will help you further.

Can I switch subscription easily?

Yes. You change your subscription at any moment, in one click. Upgrading On an upgrade, Halingo charges only the remaining part of the current subscription month, at the rate of the new subscription. Move from basic to standard after 15 days and you pay 15 days at the basic rate and 15 days at the standard rate. Halingo works that out for you. Downgrading On a downgrade, for example from standard to basic, your rate changes only after the current 30 days. Move from standard to basic after 15 days and you still pay the whole month at the standard rate. The new rate applies from the next month. For the rest of the current month you keep every condition of the standard subscription. The steps are in Change your subscription .

Can I create a reimbursement through supplemental insurance?

Screenshots show the Dutch interface. Menu names and buttons appear here as they appear on screen, in Dutch. Yes. When you create a reimbursement, choose the supplemental insurance instead of the mandatory insurance. Supplemental insurance sits at the bottom of the list of reimbursement types. Type "a" in the selection bar to search faster. Halingo then looks for a matching term in the list. For more on adding a reimbursement, see Adding a reimbursement .

Can I look up a health insurance fund by number?

Screenshots show the Dutch interface. Menu names and buttons appear here as they appear on screen, in Dutch. Yes. In the patient file, type the number of the ziekenfonds (the Belgian health insurance fund a patient is a member of) in the selection box. Halingo then picks the right one. Select the info tab and go to the medische info (medical info) section. Select the ziekenfonds (health insurance fund) field. Type the number of the fund, 108 in this example. Halingo selects the matching fund automatically. Every fund number is printed on the patient’s insurance sticker, the klevertje . Below are two examples of where to find it.

Do I have to take a subscription after the trial period?

No. The 30-day trial is free and carries no obligation. After those 30 days you decide for yourself whether you carry on with Halingo. More detail is in our terms and conditions . You can also write to info@halingo.be .

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